Troubleshootings

This section is a collection of troubleshooting guides for the Nine Android app.

Why is my incoming mail delayedHow to turn off battery optimization on the Google Android 6, 7 and 8 devicesHow to turn off battery optimization on the Samsung Galaxy Android 6, 7 and 8 devicesHow to turn on background network usage on the Galaxy devicesHow to turn off battery optimization on the LG Android 7 devicesHow to turn off battery optimization on the Huawei devicesHow to turn off the lock screen cleanup on the Huawei devicesHow to turn off battery optimization on the OnePlusHow to turn off background restriction on the OnePlus devicesKnown issues with Android notificationsHow to register Nine app to the Unmonitored AppsThe relationship between System's Auto-sync and Nine's Auto-sync settings. (Sync issues)How to turn off background restriction on the Nokia 7.x devices (Android Oreo 8)How to remove a mobile device from your Exchange accountHow to collect ActiveSync device logs (EAS logs) from ExchangeIf there has no shown in message view, it's what you should check.Due to message troubles, if you have to send the message as EMLThe solution for sync troubles in Huawei Devices (Mate 20 Pro)How to manage Autostart service on the Xiaomi devicesHow to turn off background restriction on the Xiaomi devicesFix email sync issues or remove a device from your Exchange Outlook Web App.How to register Nine in Galaxy S10 with Android Pie instead of Unmonitored App.Stop your Huawei smartphone from closing apps when you lock the screenHow to import/export the Settings of your Nine to a new phone's Nine