# Android FAQ

- [Troubleshootings](/9folders/nine/nine/faq/android-faq/troubleshootings.md): This section is a collection of troubleshooting guides for the Nine Android app.
- [Why is my incoming mail delayed](/9folders/nine/nine/faq/android-faq/troubleshootings/why-is-my-incoming-mail-delayed.md)
- [How to turn off battery optimization on the Google Android 6, 7 and 8 devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-battery-optimization-on-the-google-android-6-7-and-8-devices.md)
- [How to turn off battery optimization on the Samsung Galaxy Android 6, 7 and 8 devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-battery-optimization-on-the-samsung-galaxy-android-6-7-and-8-devices.md)
- [How to turn on background network usage on the Galaxy devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-on-background-network-usage-on-the-galaxy-devices.md)
- [How to turn off battery optimization on the LG Android 7 devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-battery-optimization-on-the-lg-android-7-devices.md)
- [How to turn off battery optimization on the Huawei devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-battery-optimization-on-the-huawei-devices.md)
- [How to turn off the lock screen cleanup on the Huawei devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-the-lock-screen-cleanup-on-the-huawei-devices.md)
- [How to turn off battery optimization on the OnePlus](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-battery-optimization-on-the-oneplus.md)
- [How to turn off background restriction on the OnePlus devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-background-restriction-on-the-oneplus-devices.md)
- [Known issues with Android notifications](/9folders/nine/nine/faq/android-faq/troubleshootings/known-issues-with-android-notifications.md)
- [How to register Nine app to the Unmonitored Apps](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-register-nine-app-to-the-unmonitored-apps.md)
- [The relationship between System's Auto-sync and Nine's Auto-sync settings. (Sync issues)](/9folders/nine/nine/faq/android-faq/troubleshootings/the-relationship-between-systems-auto-sync-and-nines-auto-sync-settings.-sync-issues.md)
- [How to turn off background restriction on the Nokia 7.x devices (Android Oreo 8)](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-background-restriction-on-the-nokia-7.x-devices-android-oreo-8.md)
- [How to remove a mobile device from your Exchange account](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-remove-a-mobile-device-from-your-exchange-account.md)
- [How to collect ActiveSync device logs (EAS logs) from Exchange](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-collect-activesync-device-logs-eas-logs-from-exchange.md)
- [If there has no shown in message view, it's what you should check.](/9folders/nine/nine/faq/android-faq/troubleshootings/if-there-has-no-shown-in-message-view-its-what-you-should-check..md)
- [Due to message troubles, if you have to send the message as EML](/9folders/nine/nine/faq/android-faq/troubleshootings/due-to-message-troubles-if-you-have-to-send-the-message-as-eml.md)
- [The solution for sync troubles in Huawei Devices (Mate 20 Pro)](/9folders/nine/nine/faq/android-faq/troubleshootings/the-solution-for-sync-troubles-in-huawei-devices-mate-20-pro.md)
- [How to manage Autostart service on the Xiaomi devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-manage-autostart-service-on-the-xiaomi-devices.md)
- [How to turn off background restriction on the Xiaomi devices](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-turn-off-background-restriction-on-the-xiaomi-devices.md)
- [Fix email sync issues or remove a device from your Exchange Outlook Web App.](/9folders/nine/nine/faq/android-faq/troubleshootings/fix-email-sync-issues-or-remove-a-device-from-your-exchange-outlook-web-app..md)
- [How to register Nine in Galaxy S10 with Android Pie instead of Unmonitored App.](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-register-nine-in-galaxy-s10-with-android-pie-instead-of-unmonitored-app..md)
- [Stop your Huawei smartphone from closing apps when you lock the screen](/9folders/nine/nine/faq/android-faq/troubleshootings/stop-your-huawei-smartphone-from-closing-apps-when-you-lock-the-screen.md)
- [How to import/export the Settings of your Nine to a new phone's Nine](/9folders/nine/nine/faq/android-faq/troubleshootings/how-to-import-export-the-settings-of-your-nine-to-a-new-phones-nine.md)
- [Email](/9folders/nine/nine/faq/android-faq/email.md)
- [I can see top-level folders like Inbox, but nothing below that level](/9folders/nine/nine/faq/android-faq/email/i-can-see-top-level-folders-like-inbox-but-nothing-below-that-level.md)
- [How do I modify the default signature and add an image (company logo) to my email signature?](/9folders/nine/nine/faq/android-faq/email/how-do-i-modify-the-default-signature-and-add-an-image-company-logo-to-my-email-signature.md)
- [How to enable the option "Sync this folder" when you don't get push notifications.](/9folders/nine/nine/faq/android-faq/email/how-to-enable-the-option-sync-this-folder-when-you-dont-get-push-notifications..md)
- [Where can I set up delayed email delivery?](/9folders/nine/nine/faq/android-faq/email/where-can-i-set-up-delayed-email-delivery.md)
- [How to add attachments in a reply mail.](/9folders/nine/nine/faq/android-faq/email/how-to-add-attachments-in-a-reply-mail..md)
- [How to add signature (video)](/9folders/nine/nine/faq/android-faq/email/how-to-add-signature-video.md)
- [How to set all folders as sync folder?](/9folders/nine/nine/faq/android-faq/email/how-to-set-all-folders-as-sync-folder.md)
- [Set a Schedule from the Email list and opened email.](/9folders/nine/nine/faq/android-faq/email/set-a-schedule-from-the-email-list-and-opened-email..md)
- [Does Nine support right-to-left languages (Arabic/Hebrew)?](/9folders/nine/nine/faq/android-faq/email/does-nine-support-right-to-left-languages-arabic-hebrew.md)
- [Create Email Folders in Nine](/9folders/nine/nine/faq/android-faq/email/create-email-folders-in-nine.md)
- [Refresh the Folder List Under Inbox](/9folders/nine/nine/faq/android-faq/email/refresh-the-folder-list-under-inbox.md)
- [Automatically Cc/Bcc Yourself in Nine](/9folders/nine/nine/faq/android-faq/email/automatically-cc-bcc-yourself-in-nine.md)
- [Where can I set the account conversation view settings?](/9folders/nine/nine/faq/android-faq/email/where-can-i-set-the-account-conversation-view-settings.md)
- [Automatically Download the Full Email Message](/9folders/nine/nine/faq/android-faq/email/automatically-download-the-full-email-message.md)
- [What’s the difference between Favorite and Favorite+ folders?](/9folders/nine/nine/faq/android-faq/email/whats-the-difference-between-favorite-and-favorite+-folders.md)
- [How can I change email notifications in Nine?](/9folders/nine/nine/faq/android-faq/email/how-can-i-change-email-notifications-in-nine.md)
- [How can I turn off notifications for a specific folder (while still syncing it)?](/9folders/nine/nine/faq/android-faq/email/how-can-i-turn-off-notifications-for-a-specific-folder-while-still-syncing-it.md)
- [Can I set a custom alert for VIP senders in Nine?](/9folders/nine/nine/faq/android-faq/email/can-i-set-a-custom-alert-for-vip-senders-in-nine.md)
- [How can I change the notification action button?](/9folders/nine/nine/faq/android-faq/email/how-can-i-change-the-notification-action-button.md)
- [Outlook Categories don’t sync to Nine](/9folders/nine/nine/faq/android-faq/email/outlook-categories-dont-sync-to-nine.md)
- [Can’t add a Google Workspace account in Nine (Forbidden error)](/9folders/nine/nine/faq/android-faq/email/cant-add-a-google-workspace-account-in-nine-forbidden-error.md)
- [I can’t set up my Google Workspace account in Nine. What should I do?](/9folders/nine/nine/faq/android-faq/email/i-cant-set-up-my-google-workspace-account-in-nine.-what-should-i-do.md)
- [I can’t add my Gmail account to Nine. What should I do?](/9folders/nine/nine/faq/android-faq/email/i-cant-add-my-gmail-account-to-nine.-what-should-i-do.md)
- [How to adjust a certain folder's sync range?](/9folders/nine/nine/faq/android-faq/email/how-to-adjust-a-certain-folders-sync-range.md)
- [How to add a shared mailbox in Nine.](/9folders/nine/nine/faq/android-faq/email/how-to-add-a-shared-mailbox-in-nine..md)
- [Account](/9folders/nine/nine/faq/android-faq/account.md)
- [Can’t setup Nine with G Suite account. How do I set up my G Suite account?](/9folders/nine/nine/faq/android-faq/account/cant-setup-nine-with-g-suite-account.-how-do-i-set-up-my-g-suite-account.md)
- [When your Nine app needs a permission to access your company's Exchange server](/9folders/nine/nine/faq/android-faq/account/when-your-nine-app-needs-a-permission-to-access-your-companys-exchange-server.md)
- [How do I set up my Outlook.com account?](/9folders/nine/nine/faq/android-faq/account/how-do-i-set-up-my-outlook.com-account.md)
- [How do I set up my Office 365 account?](/9folders/nine/nine/faq/android-faq/account/how-do-i-set-up-my-office-365-account.md)
- [Office 365 account requires repeated login attempts](/9folders/nine/nine/faq/android-faq/account/office-365-account-requires-repeated-login-attempts.md)
- [Remote Connectivity Analyzer - Exchange ActiveSync](/9folders/nine/nine/faq/android-faq/account/remote-connectivity-analyzer-exchange-activesync.md)
- [If you can't complete an Office365 account setup from Settings, please start it from Navigation draw](/9folders/nine/nine/faq/android-faq/account/if-you-cant-complete-an-office365-account-setup-from-settings-please-start-it-from-navigation-draw.md)
- [Can I add an Office 365 shared mailbox to Nine using IMAP?](/9folders/nine/nine/faq/android-faq/account/can-i-add-an-office-365-shared-mailbox-to-nine-using-imap.md)
- [Calendar](/9folders/nine/nine/faq/android-faq/calendar.md)
- [Create an Event or Task from the Calendar](/9folders/nine/nine/faq/android-faq/calendar/create-an-event-or-task-from-the-calendar.md)
- [How can I change a calendar color in Nine?](/9folders/nine/nine/faq/android-faq/calendar/how-can-i-change-a-calendar-color-in-nine.md)
- [How to add a shared calendar in Nine.](/9folders/nine/nine/faq/android-faq/calendar/how-to-add-a-shared-calendar-in-nine..md)
- [Contacts](/9folders/nine/nine/faq/android-faq/contacts.md)
- [Can I set a ringtone for a specific contact in Nine?](/9folders/nine/nine/faq/android-faq/contacts/can-i-set-a-ringtone-for-a-specific-contact-in-nine.md)
- [Nine Contacts are not syncing with Android (Phone) Contacts](/9folders/nine/nine/faq/android-faq/contacts/nine-contacts-are-not-syncing-with-android-phone-contacts.md)
- [How to clear incorrect suggested contacts in the Composer](/9folders/nine/nine/faq/android-faq/contacts/how-to-clear-incorrect-suggested-contacts-in-the-composer.md)
- [Purchase/License](/9folders/nine/nine/faq/android-faq/purchase-license.md)
- [How do I purchase Nine?](/9folders/nine/nine/faq/android-faq/purchase-license/how-do-i-purchase-nine.md)
- [Activate In-app Billing with an Order Number](/9folders/nine/nine/faq/android-faq/purchase-license/activate-in-app-billing-with-an-order-number.md)
- [Do I get a license key after purchasing Nine from Google Play?](/9folders/nine/nine/faq/android-faq/purchase-license/do-i-get-a-license-key-after-purchasing-nine-from-google-play.md)
- [Tasks/Notes](/9folders/nine/nine/faq/android-faq/tasks-notes.md)
- [How to filter Tasks and Notes by Category](/9folders/nine/nine/faq/android-faq/tasks-notes/how-to-filter-tasks-and-notes-by-category.md)
- [General](/9folders/nine/nine/faq/android-faq/general.md)
- [Can I add a shortcut icon for Calendar/Contacts/Tasks/Notes?](/9folders/nine/nine/faq/android-faq/general/can-i-add-a-shortcut-icon-for-calendar-contacts-tasks-notes.md)
- [How to use “OK Google” with Nine](/9folders/nine/nine/faq/android-faq/general/how-to-use-ok-google-with-nine.md)
- [Nine always opens in “All Mail” instead of Inbox](/9folders/nine/nine/faq/android-faq/general/nine-always-opens-in-all-mail-instead-of-inbox.md)
- [How can I contact support?](/9folders/nine/nine/faq/android-faq/general/how-can-i-contact-support.md)